Dataset: Designated Hotline for Carer Support 182 183

數據集: 照顧者支援專線182 183

数据集: 照顾者支援专线182 183

Abstract: The Social Welfare Department commissioned the Tung Wah Group of Hospitals to operate the “Designated Hotline for Carer Support 182 183” (Carer Hotline), with its full implementation in September 2023. The Carer Hotline, which provides 24-hour services, is answered by professional social workers and aims to reduce the stress and burden induced by daily caregiving, and enhance their caring capability continuously. It provides instant support by phone to the carers, crisis intervention and outreaching service to those facing emergency situation without support. The Carer Hotline will also make referrals to social welfare services units as appropriate so that the needy carers would receive follow-up services.

摘要: 社會福利署委聘東華三院營辦「照顧者支援專線182 183」(專線)，於2023年9月全面投入服務。專線24小時運作，由專業社工接聽，旨為減輕照顧者在日常生活照顧工作的壓力和負擔，並持續提升他們的照顧能力。專線為照顧者提供即時電話支援，進行危機介入，亦為處於緊急情況而沒有支援的照顧者提供外展服務。熱線亦會按個別情況轉介有需要的照顧者至社會福利服務單位，接受適切的跟進服務。

摘要: 社会福利署委聘东华三院营办「照顾者支援专线182 183」(专线)，于2023年9月全面投入服务。专线24小时运作，由专业社工接听，旨为减轻照顾者在日常生活照顾工作的压力和负担，并持续提升他们的照顾能力。专线为照顾者提供即时电话支援，进行危机介入，亦为处于紧急情况而没有支援的照顾者提供外展服务。热线亦会按个别情况转介有需要的照顾者至社会福利服务单位，接受适切的跟进服务。

Organization: Social Welfare Department

組織: 社會福利署

组织: 社会福利署

Contact: General Registry

聯繫: 總務組

联系: 总务组

CSDI Data Category: Labour, Community and Social Welfare

CSDI 數據分類: 勞工、社區及社會福利

CSDI 数据分类: 劳工、社区及社会福利

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